Frequently Asked Questions

Everything you need to know about our products, materials, and craftsmanship.

Products

Are your products handmade?+

Yes. Every piece is handcrafted in our workshop, not mass produced.

Where are your products made?+

Everything is designed and handcrafted in Oakville, Ontario, Canada.

What materials do you use?+

Premium hardwoods and steel, carefully selected for durability and beauty.

Are your cutting boards food safe?+

Yes. Our boards are finished with food-safe oil suitable for everyday kitchen use.

Will every piece look exactly the same?+

No two pieces are identical. Natural wood grain varies, so each piece has its own character.

Care & Maintenance

How should I clean my cutting board?+

Hand wash with mild soap and warm water, then dry it standing up. Avoid soaking it or using a dishwasher.

How often should I oil my board?+

Roughly once a month, or whenever the wood starts to look dry, to keep it conditioned and food safe.

Can knife marks be removed?+

Light surface marks can usually be sanded and re-oiled to refresh the finish.

Will my board warp?+

Proper care — avoiding soaking, dishwashers, and extreme heat — helps prevent warping over time.

Ordering

Do you offer custom work?+

Not at this time. We're focused on our core lineup for now — get in touch if you'd like to be notified if that changes.

Can I personalize a product?+

Personalization isn't offered yet. Keep an eye out as we grow.

How long does it take to make an order?+

Our ordering process is still being finalized. Contact us for the latest timelines.

Do you accept returns?+

Our return policy is still being finalized. Reach out with any questions.

Shipping

Where do you ship?+

Shipping details are still being finalized. Contact us for current availability.

How are products packaged?+

Every piece is carefully packaged to arrive in perfect condition.

Will I receive tracking information?+

Once shipping is live, yes. For now, contact us about any order status.

Still Have a Question?

We're always happy to help.

Contact Us